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News & Outages

 

From: support@voxtelecom.co.za
Sent: Monday, February 11, 2019 11:07
To: Portal Login
Subject: Outage

 

Dear customer we are experiencing network difficulties in the area.
Our technicians are working on a resolution.

Disruption Particulars Details
Priority P3
Type Update
Services APN Services (MTN)
Area National
Impact Description Customers may experience problems with no connectivity.


 

Dear customer we are experiencing network difficulties in the area.

Our technicians are working on a resolution.

 

Disruption Particulars

Details

Priority

P3

Type

Update

Services

Cell C LTE Services, Rain LTE Services

Area

National

Impact Description

Customers may have experienced problems with receiving incorrect data usage notifications.

Update Description

Connectivity services will not be impacted. Fault is currently under investigation by Vox development teams.

From: support@voxtelecom.co.za <support@voxtelecom.co.za&gt;
Sent: 01 February 2019 08:28
To: Portal Login <brettp@neotek.co.za&gt;
Subject: Outage

 

https://files.voxtelecom.co.za/EMAIL_IMAGES/header_alert_orange.png

Dear customer we are experiencing network difficulties in the area.

Our technicians are working on a resolution.

 

Disruption Particulars

Details

Priority

P3

Type

Update

Services

Cell C LTE Services, Rain LTE Services

Area

National

Impact Description

Customers may experience problems with receiving incorrect data usage notifications.

https://files.voxtelecom.co.za/EMAIL_IMAGES/1443-Footer-New-14022018.png

http://voxmarketing.evlink2.net/s/t/r/5c53e72725446fdda8233768/ARuOyJkVZGXIH2Mv

 

From: support@voxtelecom.co.za
Sent: Friday, January 18, 2019 06:57
To: Portal Login
Subject: Outage – Rain LTE Services

 

Dear customer we are experiencing network difficulties in the area.
Our technicians are working on a resolution.

Disruption Particulars Details
Priority P1
Type Update
Services Rain LTE Services
Area National
Impact Description Customers may experience problems with intermittent connectivity..
Update Description Services have been restored. Engineers are monitoring for stability..


 

From: support@voxtelecom.co.za
Sent: Thursday, January 17, 2019 17:49
To: Portal Login
Subject: Outage – Rain LTE Services

 

Dear customer we are experiencing network difficulties in the area.
Our technicians are working on a resolution.

Disruption Particulars Details
Priority P1
Type Update
Services Rain LTE Services
Area National
Impact Description Customers may experience problems with intermittent connectivity..
Update Description Fault has been linked to failed maintenance on the Rain network. Rain LTE support only operates from 08:00 to 17:00. Further feedback to follow 18/01/19..


 

Dear customer we are experiencing network difficulties in the area.

Our technicians are working on a resolution.

 

Disruption Particulars

Details

Priority

P2

Type

Update

Services

FrogFoot Fibre Services (FTTB)

Area

Durban

Impact Description

Customers may experience problems with intermittent connectivity..

Update Description

Services have been restored. Engineers are monitoring for stability..

 

From: support@voxtelecom.co.za
Sent: Thursday, January 17, 2019 11:36
To: Portal Login
Subject: Outage – Frogfoot Fibre Services (FTTB)

 

Dear customer we are experiencing network difficulties in the area.
Our technicians are working on a resolution.

Disruption Particulars Details
Priority P2
Type Update
Services FrogFoot Fibre Services (FTTB)
Area Durban
Impact Description Customers may experience problems with intermittent connectivity..
Update Description Frogfoot engineers are currently investigating..


 

From: support@voxtelecom.co.za
Sent: Thursday, January 17, 2019 11:52
To: Portal Login
Subject: Outage – Rain LTE Services

 

Dear customer we are experiencing network difficulties in the area.
Our technicians are working on a resolution.

Disruption Particulars Details
Priority P1
Type Update
Services Rain LTE Services
Area National
Impact Description Customers may experience problems with intermittent connectivity..
Update Description Service impact has been reduced. Rain engineers currently investigating clients connections that are still affected. Areas Affected: Western Cape Eastern Cape.


 

From: support@voxtelecom.co.za
Sent: Thursday, January 17, 2019 09:50
To: Portal Login
Subject: Outage – Rain LTE Services

 

Dear customer we are experiencing network difficulties in the area.
Our technicians are working on a resolution.

Disruption Particulars Details
Priority P1
Type Update
Services Rain LTE Services
Area National
Impact Description Customers may experience problems with no connectivity..
Update Description IS Management have escalated the fault with Rain for priority. Rain engineers are still busy with investigations into the root cause..


FW: Outage – Rain LTE Services

|

 

Dear customer we are experiencing network difficulties in the area.

Our technicians are working on a resolution.

 

Disruption Particulars

Details

Priority

P1

Type

Update

Services

Rain LTE Services

Area

National

Impact Description

Customers may experience problems with no connectivity..

Update Description

Fault has been escalated. Rain engineers are currently attending..

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